SHIPPING INFORMATION
We are currently unable to accept orders that are shipped to destinations outside the EU and Switzerland via premium carrier.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business day.
Most orders are processed within 1 – 2 business days.
Orders with Overnight or Second will be processed the same day if received by 3:00 PM GMT
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping is calculated at checkout. The flat delivery fee is based on the lowest price shipping option available for the item in your order that travels the farthest to get to you.
| 1 Zone | Days |
| Austria,Romania,Slovakia | 2-3 |
| Czech Republic | 3-4 |
| 2 Zone | |
| Serbia | 2-3 |
| Bulgaria Germany, Lichtenstein* | 2-3 |
| Poland, Switzerland* | 3-4 |
| Belgium, Luxemburg, Holland | 4-5 |
| 3 Zone | |
| Italy, Monaco**, San Marino** | 3-4 |
| Vatikan** | 3-4 |
| Denmark, France | 4-5 |
| UK, Ireland | 5-6 |
| 4 Zone | |
| Estonia, Latvia, Lithuania | 4-5 |
| Norway, Sweden, Turkey* | 4-5 |
| Cyprus**, Greece, Malta** | 5-6 |
| Portugal, Spain | 5-6 |
| Andorra* , Finland , Gibraltar ** | 6-7 |
ORDER TRACKING
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
All items are shipped directly from our boutiques. You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of Notes of Zagreb or on GLS by inserting the tracking number supplied.
Shipping times will vary. Please refer to our shipping section for more information. Distrikt plus d.o.o. cannot take responsibility for delays due to customs clearance or payment transaction.
Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
CANCELLATIONS
You can cancel your order, for any reason, up to the moment it is processed by the stroe. Once it has been processed, you cannot cancel but you may return your order.
Alternatively, You can use the contact form, or call us on +385 1 4873 460 (Available Monday to Friday 10am-7pm GMT and Saturday to Sunday 10am-3pm GMT).