Returned items must conform to our returns policy:
Your returned item must arrive at the store no later than 14 days after you receive the order.
After this time we cannot guarantee that the store will accept the order for refund;
We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the store within 14 days.
Please contact customer services if you have any queries relating to this.
Please note we can only collect returns from the same country to which your order was delivered.
If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
Once your return has been received by the store and it complies with our returns policy, we will refund you by your original payment method;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Returned items will be refunded excluding the cost of shipping when using our free collections service.
Under EU regulation no. 524/2013, cross-border disputes can be settled out-of-court by using this online platform: https://ec.europa.eu/odr.