SPB1
January 20, 2016 admin

WHY ARE SHIPPING RESTRICTIONS APPLIED?

Due to international trading agreements and regulations, Notes of Zagreb is obliged to adhere to particular shipping restrictions.

As a result, we are unable to dispatch flammable products outside of the EU.

The US Department of Transportation does not allow pressurized or flammable items to be shipped by air. Therefore, orders containing fragrance must be delivered via ground option.

If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Shipping costs are calculated based on the order, size, weight and destination of your order. Shipments are processed by Notes of Zagreb partner carriers. The flat delivery fee is based on the lowest price shipping option available for the item in your order that travels the farthest to get to you.

WHICH CURRENCY CAN I BUY IN?

The currency will be set according to your location and displayed at checkout. Please note that $ always refers to KN.

WHEN WILL I BE CHARGED?

Payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can’t use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT NOTES OF ZAGREB?

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully

secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

CorvusPay

WHAT PAYMENT METHODS DOES NOTES OF ZAGREB ACCEPT?

Notes of Zagreb accepts Visa, MasterCard, Maestro, American Express, Diners cards.

When selecting this option at checkout, you will be directed to the CORVUSPAY site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to NOTESOFZAGREB.COM. Payment is only debited from your card at time of dispatch.

HOW DO I MAKE A PURCHASE ON NOTES OF ZAGREB?

If you know what you are looking for, use the HOME FRAGRANCE, PERFUME and DOG PERFUMES links.

Once you have found an item, select your size and use the ‘ADD TO SHOPPING BAG’ button underneath.

Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top of the page.
You can add products to your Wish List or use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.

Click on ‘PROCEED TO PURCHASE’ to complete your order.